We respect your privacy
Your privacy is important to us, and so is being clear about how we collect, use, and share information about you.
We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).
The Website and its Content is owned by Sharon MIlls, trading as Success Puppy Training (“Company”, “we”, or “us”). The term “you” refers to the user or viewer of our Website. The term “Website or Social Networking Sites, Email, or Content” refers to our Services.
If you do not agree with this policy, do not access, or use our Services or interact with any other aspect of our business.
What personal information is collected
Success Puppy Training will, from time to time, receive and store personal information you submit to our website, provided to us directly or given to us in other forms.
For example, you provide your contact information and, in some cases, billing information when you make a purchase. You also have the option of joining our private Facebook Group, granting us access to your profile, bio and other details.
Additionally, we may also collect any other information you provide while interacting with us.
How we collect your personal information
Submission, Storage and Sharing of Personal Data
To use our Services, we may seek personal data including your name, e-mail address, street address, city, state, billing information, or other personally identifying information, or you may offer or provide a comment, photo, image, video or any other submission to us when visiting or interacting with our Services.
By providing such Confidential Information or Other Information to us, you grant us permission to use and store such information. This may include:
- Provide you with products and services during the usual course of our business activities
- Administer our business activities
- Provide you with information about our products and services
- Communicate with you by a variety of measures including, but not limited to, by telephone, email, sms or mail, or
- Investigate any complaints.
Where required by law we may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, or legal proceedings.
If there is a change of ownership of our business or transfer of business assets, we reserve the right to transfer to the extent permissible at law, our user databases, together with any personal information and non-personal information contained in those databases.
Disclosure of your personal information
We work with third parties who provide consulting, sales, support and technical services to deliver and implement customer solutions around the Services. We may share your information with these third parties in connection with their services, such as to assist with billing and collections, to provide localised support, and to provide customisations.
General Data Protection Regulation (GDPR) for the European Union (EU)
Success Puppy Training will comply with the principles of data protection set out in the GDPR for the purpose of fairness, transparency and lawful data collection and use.
We process your personal information as a Processor and/or to the extent that we are a Controller as defined in the GDPR.
We must establish a lawful basis for processing your personal information. The legal basis for which we collect your personal information depends on the data that we collect and how we use it.
We will only collect your personal information with your express consent for a specific purpose and any data collected will be to the extent necessary and not excessive for its purpose. We will keep your data safe and secure.
We will also process your personal information if it is necessary for our legitimate interests, or to fulfil a contractual or legal obligation.
We process your personal information if it is necessary to protect your life or in a medical situation, it is necessary to carry out a public function, a task of public interest or if the function has a clear basis in law.
We do not collect or process any personal information from you that is considered “Sensitive Personal Information” under the GDPR, such as personal information relating to your sexual orientation or ethnic origin unless we have obtained your explicit consent, or if it is being collected subject to and in accordance with the GDPR.
You must not provide us with your personal information if you are under the age of 16 without the consent of your parent or someone who has parental authority for you. We do not knowingly collect or process the personal information of children.
Your rights under the GDPR
If you are an individual residing in the EU, you have certain rights as to how your personal information is obtained and used. Success Puppy Training complies with your rights under the GDPR as to how your personal information is used and controlled if you are an individual residing in the EU.
Except as otherwise provided in the GDPR, you have the following rights:
- To be informed how your personal information is being used
- Access your personal information
- To correct your personal information if it is inaccurate or incomplete
- To delete your personal information (also know as “the right to be forgotten”)
- To restrict processing of your personal information
- To retain and reuse your personal information for your own purposes
- To object to your personal information being used
- To object against automated decision making and profiling
We may ask you to verify your identity before acting on any of your request.
Information storage and security
We use data hosting service providers in Australia to host the information we collect, and we use technical measures to secure your data. While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is safe from intrusion by others.
How long we keep information
We will retain your information on our data base as long as your account is active, or as needed to provide the Services to you. If you no longer want us to use your information to provide the Services to you, you may request in writing, that we delete your information.
We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable tax/revenue laws), resolve disputes, enforce our agreements, and as otherwise described in this policy. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
To access your personal information
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988, and to the extent applicable the EU GDPR. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at email@example.com
We aim to keep the Confidential Information that you share with us confidential. Please note that we may disclose such Confidential Information if required to do so by law or in the good-faith belief that:
- such action is necessary to protect and defend our rights or property or those of our users or licensees,
- to act as immediately necessary in order to protect the personal safety of rights of our users or the public, or
Your Confidential Information is stored by us internally or through a data management system. Your Confidential Information will only be accessed by those who help to obtain, manage or store that Information, or who have a legitimate need to know such Confidential Information.
Complaints about privacy
If you have any complaints about our privacy practices, please feel free to send in details of your complaints to firstname.lastname@example.org. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
We collect certain payment and billing information when you register for certain paid Services. For example, we ask you to include your name and contact information, upon registration. You will also provide payment information, such as payment card details, which we collect via secure payment processing services.
With your consent
We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission. With your consent, we may publish your name.
When you visit our website
When you visit our website www.successpuppytraining.com we may collect certain information such as browser type, operating system, website visited immediately before coming to our site etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
We use an analytics service provider (Google Analytics) for service usage analysis and reporting. Analytics service providers generate statistical and other information about usage by means of cookies, which are stored on users’ computers. The information generated relating to the Service may be used to create reports about the use of the Service and the analytics service provider will store this information.
To use certain features of the Website or its Content, you may need a username and password. You are responsible for maintaining the confidentiality of the username and password, and you are responsible for all activities, whether by you or by others, that occur under your username or password and within your account. You agree to notify us immediately of any unauthorized or improper use of your username or password or any other breach of security. To help protect against unauthorized or improper use, make sure that you log out at the end of each session requiring your username and password.
It is your responsibility to protect your own username and password from disclosure to others. We cannot and will not be liable for any loss or damage arising from your failure to protect your username, password or account information. If you share your username or password with others, they may be able to obtain access to your personal information at your own risk.
By using our Services, you agree to enter true and accurate information on our Service. If you enter a false email address, we have the right to immediately deactivate your account.
We will use our best efforts to keep your username and password(s) private and will not otherwise share your password(s) without your consent, except as necessary when the law requires it or in the good faith belief that such action is necessary, particularly when disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to others or interfering with our rights or property.
Third Party Sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Success Puppy Training is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
This policy is effective from 24th October, 2022